Account support
Delete your DenZen account
You can request permanent deletion in the DenZen app or by email. DenZen Concierge will process your request within 48 hours.
Request deletion in the app
- Open DenZen and select Profile.
- Open Settings, then select Delete account.
- Review the information and confirm your request.
Request deletion without the app
Email raj@denzen.org from the email address connected to your DenZen account. Use the subject Delete my DenZen account. We may reply to verify that the account belongs to you.
What happens next
- You can ask DenZen Concierge to keep your account any time before deletion is completed.
- When processed, your sign-in access, profile, home listing, uploaded media, messages, trips and associated personal account data are permanently deleted.
- We retain only a redacted application record and a non-personal completion audit. These records do not contain your email, phone number, address or home details.
- We will complete the deletion within 48 hours.
If you only need temporary help with your account or a trip, message DenZen Concierge in the app instead of requesting deletion.